Cookie Policy


We have a legal duty to protect the privacy of all personal data obtained from you while you are using this website. Some web usage and technical information is collected by this website to help us improve our service to you, but this does not contain any personal data.


Our web privacy policy explains what information we may collect from you and the purposes for which it will be used. By using this website you give your agreement to the data practices described in this policy.



We are always looking for ways to make our website as accessible as possible for all users of the trust and we have taken steps to ensure that the core of this site is as accessible as possible to all. Find out more on this page


Accessible Information Standard

Since 1st August 2016, all NHS organisations have been legally required to follow the Accessible Information Standard (AIS).


The standard aims to make sure that people who have a disability, impairment or sensory loss are provided with information that they can easily read or understand and with support so they can communicate effectively with health and social care services.


We are committed towards meeting the information and communication support needs of disabled people, improving outcomes and experiences and providing safer and more personalised care and services.


Our website

Our website is designed to be accessible to all however there are some known limitations beyond our control. Visitors using assitive technologies or those who have not enabled Javascript may be affected on a small number of pages.


This site is designed to work on modern browsers and mobile devices. Users using older versions of Internet Explorer in particular are encouraged where possible to upgrade their browser to Google Chrome or Mozilla Firefox. This will ensure that the site displays as close to its intended functionality as possible, minimising display errors and also allowing the responsive components of the website to work as intended.


If you have any feedback regarding accessibility or any suggestions for improvement then please email


Increasing the size of your text

The simplest way to increase the size of your text within your browser is by zooming into the webpage:


•           Windows users: press CTRL and + at the same time to zoom in and CTRL and – to zoom out

•           Mac users: press CMD and + at the same time to zoom in and CMD and – to zoom out


Your feedback

Your feedback regarding our website and its accessibility is very important to us. If you do have any feedback regarding accessibility or any suggestions for improvement then please email


Website Management

This website is managed by the Website Working Party within the Wandsworth and Richmond Community Drug and Alcohol Services with involvement from the Service User Council.


The information we collect

We collect the following kind of information from people visiting the website:


•           feedback (through visitors emailing us or completing online forms)

•           site usage information, using cookies and page tagging techniques


After we reply to your feedback, a record of your message will be kept for the minimum of time required before it’s deleted. The length of time we keep the information is in accordance with the Department of Health and Social Care’s retention schedule.



Cookies are small text files that are held on your computer. We use cookies to gather information to help us improve the website.


We want to improve the information on our website to make it clear, useful and reliable. In order to achieve this, sometimes small amounts of information are placed on your device (computer or mobile phone). These are small files known as ‘cookies’. A cookie often includes a randomly generated number which is stored on your device. Many cookies are automatically deleted after you finish using the website.


The cookies used by this website do not contain any of your personal information, and we cannot use them to find out who you are. We do not make any attempt to find out the identities of those visiting our website. Cookies enable us to improve the experience of visitors to the Trust website and measure the website performance.


By moving further from the front page to other sections of the website, you are consenting to this cookie being held for the duration of the browser session.


To find out how to manage, control, delete cookies, see your browser’s help section or your mobile device manual. Or you can visit, where you can find detailed information on cookies. Please be aware that restricting cookies may impact on the functionality of our website.


How we use your information

Information we collect is used to:


•           improve the content and design of the website

•           contact visitors (with their permission)


We will never share your information with other organisations for marketing, market research or commercial purposes. We don’t pass on your personal information to any other website.


Third party content and linking to other websites

This website contains links to other NHS and non-NHS websites. This web privacy policy applies to the Richmond and Wandsworth Community Drug and Alcohol Service which is clinically managed by South London and Maudsley NHS Foundation Trust.


Following a link to another website

When you go to another website, read the privacy policy on that website if you want to know what it does with your information. We don’t pass on any of your personal information to other websites.


Following a link to our website from a third party website

When you come to our website from another website, we may get personal information about you from the other website. You should read the privacy policy of websites you visit that link you to us if you want to know about this.


These policies will explain how they collect and use your personal information, and whether they pass this on to websites they link you to.


Third Party Website Content

We embed external content from third party websites such as YouTube and including cookies. This content is not published on our website. It is delivered using tools and services from third party sites that can be inserted into our site such as media players, RSS feeds and widgets. These websites may use cookies. Their content is subject to the privacy policy of the relevant third party provider and not ours.


Data Protection

Under the Data Protection Act, we must protect any information collected from you. We use leading technologies and encryption software to protect your data, and maintain strict security standards to prevent any unauthorised access to it.


Changes to this Policy

We may make changes to this web privacy policy at any time. Changes will be posted here and are effective immediately. You should visit this page regularly so you know:


•           what personal information we collect

•           how we use your personal information

•           when (if ever) we share your personal information with someone else